Return Policy
At SanadRaha, our goal is customer satisfaction and trust. Therefore, we offer a simple and transparent return system without any complications.Return Conditions
✔ Customers can request a return within 30 days of receiving their order.
✔ The item must be:
In its original condition
Unused
With all accessories and packaging.
✔ There are no hidden fees for returns if the reason is:
Product defect
Order error
Does not match the description.
Refund Process
✔ After we receive the item, we will:
Inspect it within 2 business days
Then, a full refund will be issued to the same payment method within 3–5 business days.
✔ The customer can choose between:
Refund
Exchange the product
Order a voucher.
Easy Returns
✔ To request a return, simply contact us via:
Support email or the store's contact page, and our team will send you the return instructions directly.
Delivery Guarantee
✔ If the shipment does not arrive within a maximum of 10 business days, we will resend the order free of charge or issue a full refund, according to the customer's preference.
✔ In case of lost shipment or error by the shipping company, we assume full responsibility until the issue is resolved for the customer.
Cases not covered by returns:
❌ Misuse contrary to instructions
❌ Damage caused by the customer
❌ Order placed after the expiry date.